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Không phải doanh nghiệp
nào cũng có thể (?)
“Không phải doanh nghiệp nào cũng có khả năng!”
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"89% các doanh nghiệp chuyển đổi số thất bại."
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What is CRM (Customer Relationship Management)?
Customer relationship management (CRM) is a business strategy for creating and maintaining sustainable relationships, creating satisfaction, and better serving customers.
CRM helps improve sales efficiency, increase accessibility and customer care to achieve greater revenue.
CRM helps provide better customer experiences, build trusting relationships, and motivate customers to keep buying.
CRM provides the data and information needed to predict trends and analyze the effectiveness of campaigns, helping to improve business decisions.
B2B have to known
B2B is “Business to Business”. Simply, B2B sales is a form of business transaction and trade between businesses.
The B2C model reaches customers with big data and higher conversion rates. While B2B businesses approaching customers require high skills in convincing customers to choose to buy their products and services.
Xây dựng chân dung khách hàng
Oristar's customers are businesses, so customer portrait documents need to clearly indicate the characteristics of business objects in the company's target market segment so that sales staff can grasp and understand what is Subjects to be affected and cared for. In the customer profile profile, the organization needs to clarify the following contents including: industry, field of activity, scale, business form, purchasing/sales characteristics, business problems...